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Our Story - Bringing comfort to everyone at an affordable price.

Our Materials - It takes the best to make the best.

FAQs

Popular Questions

We offer free shipping to the 48 contiguous United States. We charge for shipping to Alaska & Hawaii.

Once your order is placed, our products will typically ship out from our fulfillment center within 1~3 business days. Once your order has been shipped, you will receive a tracking number to follow your package as it makes its way to you.

Please keep in mind that during/after holidays or severe weather conditions may affect delivery speed. We will do our best to get your order to you as fast as possible.

Upon unboxing, your pillow might appear flat due to compression. Follow the instructions below to help your pillow puff back to its original shape.

For Cervical Pillow and Ergonomic Contour Pillow

1. Unroll the pillow.

2. Pat the entire pillow with some force to help the pillow breath and begin slowly puffing back to its intended shape.

3. Please allow 24~48 hours after patting for the pillow to fully regain its shape and firmness before using.

For the Adjustable Pillow

1. Unroll the pillow.
2. If you have a dryer, please put the pillow in the dryer on low heat for 10 to 15 minutes to fully fluff the pillow. 

3. If you don't have a dryer, please shuffle the pillow with your hand to help it puff back to its original shape.

Orders & Shipping

We accept the following payment options:

• Credit card including Visa, Mastercard, American Express and Discover

• Debit/bank card

• PayPal

• Apple Pay

• Google Pay

We don't offer free return. Our goal is offer you the best pillows with quality that rivals or exceed those that are two to three times our prices. Not offering free return allows us to maintain affordable pricing without sacrificing quality and craftsmanship. 

Return period
We have a 30 day return period from the date of purchase.

Initiate return
If you decide that the product isn't right for you within the return period please contact customer service at service@thecushionlab.com to initiate the return process.

Return shipping fee
You are responsible for the return shipping/delivery fees associated with returning or exchanging any product to us. 

Return instruction
Once your return is initiated you will be assigned a RMA label to be included in your return box. Please pack the product along with all accessories back into its original packaging.

Your return must be received by us within 30 days.

Refund timing
Once the returned item have been received by us in good and sanitary condition we will issue the refund in the original method of payment within 10 business days.

All Cushion Lab products comes with a 1-year limited warranty for peach for mind.

The warranty covers products against defects in material or workmanship under normal use and service to the original purchaser for 1-year from the date of original purchase.

We are sorry to hear that your order has arrived in less than perfect condition!

Please contact us at service@thecushionlab.com and our team will help get this sorted out for you. Please keep your order ID on hand.

Comfort & Care

Everyone has different sleeping styles and preferences; there are no set rules on how to adjust the adjustable shredded memory foam pillow.

However, here are some suggestions that can serve as starting points to help get you started.

For Back Sleepers

We suggest removing 1~3 handfuls of fills.

Try to adjust for a pillow height that can keep the head paralleled to the neck. If the pillow is causing the chin to dip into the neck, the pillow is too high. If the pillow is causing the chin to point upwards, the pillow is too low.

For Side Sleepers

We suggest removing 0~2 handfuls of fills.

Try to adjust for a pillow height that keeps the head level to the neck with enough clearance to relieve shoulder pressure. The ideal pillow height should ensure your neck is straight and aligned with your spine.

For Stomach Sleepers

We suggest removing 7~9 handfuls of fills.

Try to adjust for a pillow height the allows your neck to be straight with your back. The ideal pillow height should provide good cushioning without causing the neck to be uncomfortably lifted.

For The Pillows

All Cushion Lab pillows come with removable covers that are machine washable. For drying, please air dry or dry on low heat in the dryer.

*The solid memory foam pillow core is not washable.

*The shredded memory foam fillings are not washable.

For The Weighted Blanket

The Cushion Lab Weighted Blanket has two parts with different ways for care.

1. Dual Sided Duvet Cover

The duvet cover can be removed by untying the inner secure straps. The cover is machine washable and can be tumble dried on low heat.

2. Inner Blanket

The inner blanket should only be cleaned by spot cleaning.