You can check the status of your order here.

Enter your order number (you can locate this information in your order confirmation email) and email address to receive a status update.

*PLEASE NOTE: Due to the COVID-19 pandemic, we, along with our fulfillment partners, have taken extra precautions to protect the health and safety of our employees. Although we are working hard to fulfill your orders, you may experience longer than usual delivery time (up to 5~7 business days more)

Feel free to contact us at service@thecushionlab.com if you have any questions.

We offer free shipping for all orders to the 48 contiguous United States. We charge a flat rate shipping for orders to Hawaii & Alaska.

We currently don't ship internationally, although we hope to soon!

If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund.

Please note that you are responsible for the cost of return shipping to us.

See Return & Refund Policy for more detailed information.

1. Contact - Email service@thecushionlab.com with subject as "Return", please include your order number & name within the email so our representatives can better locate your order to initiate the process.

*Any packages sent without contacting service@thecushionlab.com first will not be refunded.

2. Repack - Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.

3. Print & Ship - Once approved, an order specific RMA Label*(non-prepaid) in the form of a PDF will be sent to you through email.

The RMA Label will contain the correct return address.

Once received, please follow the instructions below:

- Please print out the RMA Label.

- Place the "Return Authorization Slip" (the lower half of the RMA label) into the package.

- Cut out the return mailing label and affix it to the outside of the package

- Mail it back to the return address with the carrier of your choosing.

*Please note that you are responsible for the return shipping cost 

4. Refund - Once we've received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days. 

See Return & Refund Policy for more detailed information.

Due to the COVID-19 pandemic, orders are processed within 3~5 business days and shipped through ground. Once shipped, it usually takes between 4~7 business days to receive your order.

Orders are shipped daily from Monday - Friday. Orders placed on Saturday & Sunday will be shipped on Monday.

PLEASE NOTE:Due to the COVID-19 pandemic, we, along with our fulfillment partners, have taken extra precautions to protect the health and safety of our employees. Please be advised, although we are working hard to fulfill your orders, you may experience longer than usual processing & delivery time.

Feel free to contact us at service@thecushionlab.com if you have any questions.

Yes, all our memory foams are certified by the stringent standard of CertiPUR-US while our fabrics are certified by Oeko-TEX international standards of consumer quality & safefy.

Yes, every single one of our product is vegan. We will never use animal by-products.

We accept the following payment options:

• Credit card including Visa, Mastercard, American Express and Discover

• Debit/bank card

• PayPal

• Apple Pay

• Google Pay

We are sorry to hear that your order has arrived in less than perfect condition!

Please contact us at service@thecushionlab.com and our team will help get this sorted out for you. Please keep your order ID on hand.

If you wish to update or cancel an order, please contact us at service@thecushionlab.com so we can help you with the request.

Please note that our fulfillment center process quickly to make sure orders reach our customers in a timely fashion, this leaves a short window to change or cancel an order, but we will try our best to help!

All Cushion Lab products comes with a 1-year limited warranty for peace for mind.

The warranty covers products against defects in material or workmanship under normal use and service to the original purchaser for 1-year from the date of original purchase.

Everyone has different sleeping styles and preferences; there are no set rules on how to adjust the adjustable shredded memory foam pillow.

However, here are some suggestions that can serve as starting points to help get you started.

For Back Sleepers

We suggest removing 1~3 handfuls of fills.

Try to adjust for a pillow height that can keep the head paralleled to the neck. If the pillow is causing the chin to dip into the neck, the pillow is too high. If the pillow is causing the chin to point upwards, the pillow is too low.

For Side Sleepers

We suggest removing 0~2 handfuls of fills.

Try to adjust for a pillow height that keeps the head level to the neck with enough clearance to relieve shoulder pressure. The ideal pillow height should ensure your neck is straight and aligned with your spine.

For Stomach Sleepers

We suggest removing 7~9 handfuls of fills.

Try to adjust for a pillow height the allows your neck to be straight with your back. The ideal pillow height should provide good cushioning without causing the neck to be uncomfortably lifted.

For The Pillows

All Cushion Lab pillows come with removable covers that are machine washable. For drying, please air dry or dry on low heat in the dryer.

*The solid memory foam pillow core is not washable.

*The shredded memory foam fillings are not washable.

For The Weighted Blanket

The Cushion Lab Weighted Blanket has two parts with different ways for care.

1. Dual Sided Duvet Cover

The duvet cover can be removed by untying the inner secure straps. The cover is machine washable and can be tumble dried on low heat.

2. Inner Blanket

The inner blanket should only be cleaned by spot cleaning.